Transdev's Némus service in Flers manages the long-term rental of electric bicycles to meet the growing demand for sustainable mobility. Faced with the complexity of managing reservations and payments, Lokki enabled Némus to centralize these tasks, making management smoother and improving the user experience.
I'm Emeline Perard, Némus branch manager for the town of Flers (Orme, Normandy), a network managed by Transdev. We offer a long-term rental service for electric bicycles for residents of the Flers Agglo community. This service enables users to test the bikes before deciding to invest in their own electric bike.
Before Lokki, we managed reservations with Excel files and used ticketing software for bus cards to process payments. This was complicated, as reminders had to be sent manually for contract renewals, and lacked automation. We needed a more fluid system for managing online reservations and payments.
Thanks to Lokki, our customers can book and pay online, without having to contact us directly. They can view the bikes available, find out their characteristics and choose the model that suits them best. This system makes management easier for us and improves the customer experience, especially outside opening hours.
Simplified, centralized administrative management
24/7 access to reservations
View bikes online
"With Lokki, our customers can book a bike online at any time, without depending on our opening hours, which makes their experience easier."
"Users can view bikes online, which is essential for those who can't see them physically."
